Privacy Policy

Effective Date: 1st May 2025
Last Updated: 1st May 2025

Drive Express (“Drive Express”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with any of our services.

By using Drive Express, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect information directly from you and automatically through your use of our Platform.

1.1 Information You Provide

  • Personal Information: Name, phone number, email address, profile photo, gender, date of birth.

  • Identification (for Drivers): Driver’s license, national ID, vehicle registration documents, insurance documents.

  • Payment Information: Credit/debit card details, billing address (processed securely via third-party payment gateways).

  • User Content: Feedback, reviews, support messages, or communications with other users.

1.2 Automatically Collected Information

  • Device Information: Device ID, IP address, OS version, browser type, mobile carrier.

  • Location Data: Real-time GPS-based location to connect you with nearby Drivers/Passengers.

  • Usage Data: Pages visited, features used, time and date of visits, ride history, and crash logs.

  • Cookies and Tracking: We use cookies, beacons, and similar technologies to enhance your experience.

2. How We Use Your Information

We use your information to:

  • Provide and manage our ride-hailing services;

  • Connect Passengers with nearby Drivers;

  • Process and manage payments;

  • Provide customer support and resolve disputes;

  • Verify identity and eligibility (especially for Drivers);

  • Send important updates, ride statuses, and promotional messages;

  • Analyze usage trends and improve functionality;

  • Ensure safety, detect fraud, and enforce our policies.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

3.1 With Other Users

  • Passengers see limited Driver info: name, photo, vehicle details, and real-time location;

  • Drivers see limited Passenger info: name and pick-up location.

3.2 With Service Providers

  • Payment gateways for processing transactions;

  • Cloud hosting and analytics providers;

  • Identity verification services (e.g., KYC vendors).

3.3 With Legal Authorities

We may disclose information if required to:

  • Comply with legal obligations;

  • Respond to valid court orders or government requests;

  • Protect our rights, safety, or property or that of our users.

4. Data Security

We use commercially reasonable measures to:

  • Encrypt data transmissions;

  • Store data securely on protected servers;

  • Regularly audit and monitor systems for vulnerabilities.

However, no system is 100% secure. Use of the platform is at your own risk.

5. Data Retention

We retain your data:

  • As long as your account is active;

  • As needed to comply with legal, regulatory, and operational requirements;

  • For dispute resolution or fraud prevention.

You can request data deletion (subject to legal and safety considerations).

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you;

  • Request corrections to inaccurate data;

  • Request deletion of your account and data;

  • Object to or restrict certain processing activities;

  • Withdraw consent at any time (where applicable);

  • Opt-out of promotional messages.

To exercise your rights, contact us at driveexpress.app@gmail.com.

7. Third-Party Services and Links

Our Platform may link to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies before engaging with their services.

8. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data being collected, we will delete it promptly.

9. International Data Transfers

Your data may be processed and stored outside of your country, including in countries where data protection laws may differ. By using our services, you consent to such transfers, where permitted by law.

10. Changes to This Policy

We may update this Privacy Policy periodically. You will be notified via app alerts, email, or our website. Continued use of the Platform after such updates means you accept the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Drive Express
📧 Email: driveexpress.app@gmail.com
📞 Phone: +34 611 41 17 11
🌐 Website: https://driveexpress.app